What Our Legal Terms Actually Cover
Our legal terms set out who can hold an account, how that account may be used, and what standards apply to every transaction processed through bKash, Nagad, or Rocket. When you fund your account using a local mobile wallet, those transactions are subject to the payment
-
1
conditions within these terms — including verification checks, limits on account transfers, and the rules around reversals. We do not accept accounts where local law prohibits participation, and we reserve the right to suspend access if eligibility cannot be confirmed. Disputes relating to account funds are
-
2
handled through the contact path described below; we do not resolve disputes through social media or informal messages. Ownership of account credentials stays with the registered holder — sharing access is a breach of these terms. Any change to the legal framework we operate under will
-
3
be communicated via your registered contact detail before it takes effect. These conditions are written in English; where interpretation is needed, the English version takes precedence. Eligibility and access depend fully on the user's applicable local law and the regions we currently serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.